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Frequently Asked Questions

About Swahiliflix

What is Swahiliflix?

Swahiliflix is a subscription video on demand (SVOD) service that streams thousands of swahili movies, TV shows, documentaries, kid's entertainment and series – plus dedicated Swahili content – to countries across the globe.

Swahiliflix utilizes advanced technology to provide a premium viewing experience with full HD and 4K content sourced from some of the most important producers in the Swahili entertainment business.

The platform also delivers amazing value – for a low monthly fee subscribers can enjoy unlimited ad-free access to a wide choice of entertainment. Developed exclusively for the Swahili speakers, Swahiliflix features one-click Swahili subtitling plus English audio options.

Swahiliflix allows you to watch anytime, anywhere on an iOS or Android device, supports Mac and Windows browsers, and streams via Apple TV, Chromecast, a PS4 console or directly to a Samsung smart TV. The service is available globally and allows downloads for offline playback. For the ultimate convenience Swahiliflix also gives new subscribers a broad range of payment methods including credit card and mobile operator billing, with a ‘no contracts – cancel anytime’ proposition.

Swahiliflix is the flagship brand of one of its lead investors, Aflix East Africa. The company also has investment relationships with top media and technology investment firms.

Since its launch, Swahiliflix has been managed by a select team of highly experienced sales, marketing and media technology professionals, headquartered in Dar es Salaam, with a fully-fledged development office in New York, USA.

Our success is dependent on the caliber of our staff and we’re therefore always looking to attract talented, qualified people to join our friendly and enthusiastic team. To find out more about current openings at Swahiliflix, please visit our careers page.

Swahiliflix Account

How do i join?

Press the button named Register on homepage and start with the first step of choosing the subscription plan

On step two, filling your Name, E-mail address, Mobile number and password, then

lastly fill the Bank card details for payment but you can select cancel if you want to pay later or you want to use mobile money (This option is available only in East Africa ) to pay for the subscription plan.

How do i reset my password?

Reset your password by sending yourself an email with password reset instructions ,by clicking on forgot password and write your E-mail address.

I can't sign in to Swahiliflix

You may have entered the incorrect email address or password, or mistyped your email address or password. Check to make sure that you have entered the correct email and password before trying to sign in again.

Where can I see my plan and price?

You can see your plan and price after you login to your account and go dashboard and selecting Billing details section.

How do I cancel Swahiliflix subscription plan?

if you need to cancel your subscription plan and end your membership, simply go to the dashboard and select Billing section and choose plan then cancel membership at the bottom.

But you can reactivate the plan any time and continue with your subscription plan within the subscription period range.

Can I use TV browsers?

It is possible to use a TV browser to watch videos on Swahiliflix, but there can be potential playback issues. For this reason, we do not recommend or guarantee that video playback will work in a TV browser.

Instead, we recommend using ChromeCast or AirPlay to watch videos on a TV. We do not support browser versions that are more than 5 years old or Internet Explorer.

Which browsers work best with Swahiliflix?

While many of our customers use browsers such as Safari and Firefox without any issues, we do sometimes see oddities when using these browsers especially if they are not up to date.

We recommend using the latest version of Google Chrome for the best user experience. We do not support browser versions that are more than 5 years old or Internet Explorer.

Swahiliflix Payments

How much does swahiliflix cost?

We have Three plans to make you watch the best of swahili movies .

One month Plan - $7.99.

Three months Plan - $17.99.

Six months Plan - $29.99.

How can I pay for swahiliflix?

Credit and Debit Cards
We accept international Visa, MasterCard, and American Express cards. Cards must be enabled for recurring e-commerce transactions to work with Swahiliflix.

Vodacom M-Pesa MasterCard
Vodacom in collaboration with MasterCard® and BancABC have enable you to create virtual card in Tanzania that allows you to pay Swahiliflix subscription plans through M-Pesa. Follow this instructions on how to create MasterCard and pay using M-pesa

Other mobile payments (TigoPesa, Airtel Money, T-Pesa and others) are coming soon

Why do I see a message that there’s a problem with my payment method?

This message indicates that Swahiliflix was unable to collect a payment because the financial institution rejected the monthly charge. To resolve the issue, sign in to your Swahiliflix account and update or change your payment method. In most cases, this will resolve the issue.

If you're still having trouble updating your account with new payment information, please try a different payment method, or contact your financial institution to ensure your payment information is up to date and supports e-commerce transactions.